'One of the issues that we identified a long time ago was the amount of reporting we're doing for Clients outside of the normal financial statements and tax returns.
So one of the things we do, as most practices would do, is create a set of Excel spreadsheets to produce graphs and the like to present to clients. One of the issues we found is the sheer amount of time it took to put those templates together. Every year something would be different and new people would come on board and we just spent a considerable amount of time putting these things together. The client understood but didn't put a lot of value behind it. Therefore, the cost-benefit was really a big challenge for us to get our heads around for quite a long time.
Our (Cerebiz) Automated Reporting system saves many hours and enables moving from Annual meetings with Clients to Quarterly or Monthly higher value Advisory Service.
Clients really love it. It's timely. They make better decisions and, in a graphical format, it's easy to read; they understand it. I think that's the most important part.'
Christian van Niekerk, Director, Grant thornton, Adelaide.